Privacy Policy

Same Day Duct Cleaning Pakenham

Privacy Policy for Same Day Duct Cleaning Pakenham

Greetings from Same Day Duct Cleaning Pakenham, your reliable resource for maintaining immaculate ducts and safeguarding your house. We take great pride in protecting your privacy. When you interact with our website, your information is collected, used, and protected in accordance with this privacy policy.

We may revise this policy occasionally to reflect updates or improvements, so we encourage you to review it periodically to stay informed about how we are safeguarding your privacy.

What Information We Collect

To serve you better, we may collect the following information:
  • Name and Occupation: So, we can address you properly.
  • Contact Information: This includes your phone number, email address, and street address, allowing us to communicate effectively and deliver our services.
  • Demographic Information: Such as your postcode, preferences, and interests, which helps us tailor our services to meet your needs.
  • Other Relevant Information: We may gather additional data from customer surveys or special offers to enhance your experience.

How We Use Your Information

We utilise the information we collect for various purposes, including:
  • Service Provision: Understanding your requirements to deliver optimal service.
  • Internal Record Keeping: Maintaining accurate records for administrative purposes.
  • Product and Service Improvement: Continuously refining our offerings to better meet your needs.
  • Communication: Periodically sending promotional emails or contacting you for market research purposes, always with your consent.

Security Measures

Your security is our priority. We have implemented robust physical, electronic, and managerial procedures to safeguard your information against unauthorised access, disclosure, or misuse.

Links to External Websites

You could come across links to other websites while exploring our website. It’s crucial to understand that we have no control over the privacy policies of websites you visit after leaving our platform. As a result, we disclaim all liability regarding the security and privacy of any information you submit when visiting external websites.

Terms and Conditions

By engaging our services through phone or email, customers are bound by the Same Day Duct Cleaning Pakenham Terms and Conditions, ensuring clarity and transparency in our business dealings.

At Same Day Duct Cleaning Pakenham, we are committed to upholding the highest standards of privacy and security to provide you with a seamless and reliable service experience. Should you have any questions or concerns regarding our privacy practices, please don’t hesitate to contact us.

Below are the terms and conditions outlining our service agreement for regular duct cleaning:

1. Payment Terms

Clients are required to pay Same Day Duct Cleaning Pakenham fees monthly in advance, using Cash, Card, or Bank Transfer.

2. Service Provision

  • Our sales advisors provide an estimated duration of the duct cleaning service based on a basic description of the customer’s house or business. However, actual cleaning duration may vary based on the specifics of the job.
  • Same Day Duct Cleaning Pakenham agrees to provide a task list and all necessary cleaning solutions and equipment (such as vacuum cleaner, mop, bucket, and portable ladder) unless otherwise arranged. Any equipment provided by the client must be safe and in good working condition.

3. Additional Charges

If key collection is required from a location outside the postal code area, additional charges may apply.

4. Alarm Systems

Concerning alarm systems, Same Day Duct Cleaning Pakenham shall not be held liable. Consumers must give detailed instructions on how to turn on and off their home alarm systems.

5. Cleaner Screening

All cleaners registered with us and working on our behalf have undergone thorough screening, including personal interviews and reference checks.

6. Exclusivity Clause

By agreeing to these terms and conditions with Same Day Duct Cleaning Pakenham, clients agree not to hire or engage in any home or business-related services with current or past cleaners introduced by us.

7. Liability and Insurance

  • Before the cleaning service, clients are responsible for securing or removing breakable and highly fragile goods. Liability does not extend to cash, sentimental belongings, artwork, or antiques.
  • Our insurance policy is subject to further terms and conditions available from Same Day Duct Cleaning Pakenham. We will not arrange insurance if fees have not been paid according to this agreement. Any insurance arranged by the client may void our policy, and any losses will be recoverable only under the client’s policy.

8. Service Duration

Based on a brief description of the client’s home or business, Same Day Duct Cleaning Pakenham provides an approximate estimate of the cleaning service length. Please be aware that the actual time may differ, therefore some flexibility is needed.

9. Access and Utilities

Throughout the service, clients are required to give the cleaner access to power and hot water.

10. Complaints

In the event of a complaint, Same Day Duct Cleaning Pakenham must be notified within 24 hours after completion of the cleaning work. No claims will be entertained after this time limit.

Complaints & Claims Procedure with Same Day Duct Cleaning Pakenham

At Same Day Duct Cleaning Pakenham, we value your satisfaction and take complaints and claims seriously. Here’s how we handle such situations:

1. Reporting Procedure

Customers must report poor service, breakage/damage, or theft within 24 hours from the service date. Failure to do so will result in no refunds or recovery cleanings being provided.

2. Inspection Requirement

Same Day Gutter Cleaning Pakenham may require the presence of the customer or their representative at the beginning and end of the cleaning session for inspection purposes. Any necessary corrections should be made on the same day.

3. Inventory Check

If the customer has scheduled an inventory check, it must commence no later than 24 hours after the cleaning job has been completed.

4. Response Time

Same Day Duct Cleaning Pakenham may take up to 48 hours to respond to a complaint.

5. Time Limit for Complaints

Complaints based on an inventory check report must be filed within 24 hours after the duct cleaning session.

6. Reporting Methods

Complaints are accepted verbally over the phone and in writing (via letter, email, or fax). They must be reported upon completion of the service or within the following 24 hours.

7. Liability for Fragile Items

Before the cleaning service, clients are responsible for securing or removing breakable and highly fragile goods. goods that are not covered by liability, such as money, jewellery, sentimental goods (for which the customer will be reimbursed with the current cash value), artwork, and antiques, are not covered by Same Day Duct Cleaning Pakenham.

8. Confidentiality

Same Day Duct Cleaning Pakenham agrees to keep all customer information confidential.

Customer Satisfaction and Liability Policy

At Same Day Duct Cleaning Pakenham, customer satisfaction is our top priority. Here’s what you need to know about our policies:

1. Refunds

Customers understand that they are not entitled to any refunds.

2. Satisfaction Guarantee

If a customer is not completely satisfied with a cleaning job, Same Day Duct Cleaning Pakenham will re-clean any areas to the customer’s satisfaction. The customer must allow the cleaner to return, and they may be present during the recovery-clean. Same Day Duct Cleaning Pakenham reserves the right not to return a cleaner more than once.

3. Liability Exclusions

  • Same Day Duct Cleaning Pakenham is not liable for:
  • Tasks not stated on our task list;
  • Cleaning jobs incomplete due to lack of suitable cleaning detergents/equipment, hot water, or power;
  • Third parties entering or present at the customer’s premises during the cleaning process;
  • Existing damage or spillage that cannot be completely cleaned/removed using provided cleaning detergents/equipment;
  • Damages caused by faulty or non-working cleaning agents/equipment supplied by the customer.
  • Same Day Duct Cleaning Pakenham reserves the right to refuse the provision of cleaning detergents for items requiring special cleaning methods.
  • Customers are advised to provide specific cleaning detergents and instructions to the sales advisors or present cleaner for specialised items.

4. Cancellation Policy

  • Customers may cancel or adjust the time of a duct cleaning visit by giving at least 24 hours advanced notice.
  • Customers agree to pay the full price of a cleaning visit if they cancel or change the date/time less than 24 hours prior to the scheduled appointment.
  • Customers agree to pay the full price of the cleaning visit in the event of a lock-out or problems with keys.
  • Customers may terminate the cleaning service by giving 4 weeks (28 days) advanced notice in writing.

5. Legalities

These terms and conditions are governed by Australian law, and customers agree to submit to the exclusive jurisdiction of the Australian courts. Same Day Duct Cleaning Pakenham reserves the right to make changes to these terms and conditions without prior notice. Customers will be notified of any changes. Please refer to this website for updates. At Same Day Duct Cleaning Pakenham, we work hard to deliver great service while upholding the fairness and honesty of our principles. Please feel free to contact us if you have any queries or issues.